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The Perfume Shop

Working at The Perfume Shop


Working at The Perfume Shop

Working at The Perfume Shop

Customer Data Analyst

A bit about the role

Sitting within our CRM team you will become our customer data guru. You will gain the expert understanding of our customer data system and ensure that it is fully functioning and equipped to pull the detailed data that we need to drive our sales – both online and in store.

As well as data management you will also be working across many different business functions including liaising with our wider business group, AS Watson, to ensure systems are working together smoothly.

This role will suit someone that is really excited about problem solving, and who enjoys managing high volume data.

You will be:
• Developing and defining success metrics, measurement methods and reporting processes in line with business strategy
• Analysing our customer activities and finding actionable and timely insights to share with the business, ensuring that the data that is reported upon is relevant for us to understand our customer needs
• Creating, delivering and analysing regular and ad hoc customer reports
• Produce summaries of complex data, with clear and concise insights and actions and deliver these using both written and spoken communications
• Be proactive and forward thinking in creating sophisticated analytics to address our business requirements
• Working with our IT/Systems teams to implement developments to support us to meet evolving business needs
• Working with the wider customer team and key stakeholders to ensure we are technically able to deliver strategic plans
• Managing our customer systems stability by ensuring that you work to resolve any system issues or required fixes in a timely manner and identify any necessary actions to minimise the possibilities of repeat issues
• Maintain up to date knowledge of our CRM system and share any updates or changes to the system, processes or structure with the team

What we will look for from you...

• Previous experience of having worked in a relevant analytical or marketing role, ideally within CRM or alternatively either marketing science, advertising, or brand management
• Retail analytics experience gained within a loyalty and marketing analytics role or alternatively within an environment where you have worked with high volume customer data
• Ability to effectively plan and prioritise in line with business requirements
• Experience of having used analytical tools and systems (e.g. SQL, SPSS or other in-house) is highly desirable

The Pay, Benefits and Perks

• A competitive salary
• An achievable bonus scheme
• A healthy contributory pension scheme
• 25 days holiday (+ bank holidays)
• A fantastic staff discount scheme at The Perfume Shop and Superdrug
• Lots of perks including discount off big high street names, extra discount off products, payroll giving and free parking

A little bit about us

The Perfume Shop has just over 265 stores in the UK and Ireland and has been trading since 1992. Our parent company A.S Watson, which acquired us in 2005, is the largest Health and Beauty Retailer in Europe and Asia.

We are one of the UKs top fragrance retailers, and our vision is simply to be the customers first choice for fragrance purchases on the high street and online. We are best known as an employer for being placed successively in the Sunday Times Top 100 Best Companies to Work list. For more information about working at The Perfume Shop visit


High Wycombe

Publication date


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Other details
Cypress House, HP12 3SU High Wycombe
Match criteria
Job Type
  • The Office
Contract type
  • Permanent
Contracted Hours
  • Full time
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