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Customer Insight Manager

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Customer Insight Manager

Role Purpose:

The Customer Insight Manager will be responsible for developing and managing The Perfume Shop’s customer data strategy, ensuring our business is engaged with customer and market data trends to improve the customer experience and business performance.

A typical day in this role includes:

  • Developing and maintaining the insight strategy for our business, delivering timely qualitative and quantitative customer and market insights based on commercial activity and market trends
  • Working with Business Analysts to manipulate large and complex data sets to bring actionable, clear and concise findings to our business
  • Bringing data to life, presenting to large audiences where required, ensuring you can adjust your style based on the audience and business need
  • Working with agency partners to track measurements such as brand awareness, NPS and customer sentiment
  • Exploring and identifying new opportunities and research that will help The Perfume Shop better understand beauty, fragrance, customer and retail trends
  • Working with the wider CRM & Commercial teams to further develop our customer intelligence to understand what our customers want next to exceed their expectations
  • Delivering key projects in a timely manner

    The above list is non-exhaustive and additional duties may be required

This job is a good fit for you if you:

  • Are naturally inquisitive and are confident in challenging ways of thinking and trying new ideas
  • Think customer and data first
  • Are able to bring data to life
  • Can deliver key projects in a timely manner
  • Have strong analytical skills with the ability to manipulate data
  • Have strong previous experience working within market and customer data
  • Have strong communication skills both written and verbal with the ability to present to large audiences

What you’ll need:

  • Previous experience of managing and developing an effective Insight team
  • Experience using data manipulation tools
  • Previous experience developing and using complex analysis such as segmentation
  • Strong organisational skills with the ability to multitask
  • Competent in using all Microsoft Applications, including Word, PowerPoint and Excel
  • Demonstrable accuracy and attention to detail
  • Strong organisational, prioritisation and time management skills with the ability to manage your own workload 

Our Culture & Rewards: 

"People Power" as we call it, is our never-ending drive to support, grow and develop our talented teams. We reward our people for their continuous commitment in several ways:

  • Pension scheme;
  • 25 days holiday plus bank holidays;
  • 20% off our products in store & online plus additional discounts with our partners including Superdrug and Three Mobile;
  • Health benefits including flu jabs, eye care vouchers and life assurance; 
  • #GrowOurOwn – exclusive access to our e-Learning platform (including professional qualifications and memberships);
  • Give As You Earn to support the causes important to you;
  • Round the clock support from our partnership with RetailTrust – unlimited access to our well-being portal where you can tailor the content to suit your needs;
  • Discretionary Bonus – We love to share our success with you! 

Interested in a career at The Perfume Shop? Apply today! 

Agencies: We are not accepting speculative CV’s or profiles and kindly request that you refrain from contacting us.  


The Perfume Shop does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground, including but not limited to race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by law or prohibited by Company policy. The Perfume Shop is committed to a healthy, safe and inviting work environment where harassment of any kind will not be tolerated.



Cypress House,Coronation Road,Cressex Business Park,HIGH WYCOMBE,HP12 3SU


Apply now to become part of more

By joining us, you will be part of More than just a health and beauty retail group. You’ll become part of an organisation which is well-recognised all over the world.