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Systems Support Technician

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TALENT. PASSION. SPARK

Contracted hours: 37.5

The Perfume Shop is the largest single category fragrance retailer in the UK. We’ve been on the Best Companies to Work For list, been awarded #7 in Top-Rated Retail Workplaces, and won the 2019 Online Retailer of the Year Award.

Our passion for people is what drives and enables us to create a thriving, collaborative workplace for our colleagues, in our stores, head office and warehouse. 

We’re looking for you; talented people with passion and spark to help achieve our vision of being the first choice for fragrance purchases on the high street and online.

People are at the heart of everything we do. This is not a job, it’s a career.

ROLE

We’re looking for a resourceful and dedicated IT Infrastructure & Support Technician.  You’ll work as part of the IT Infrastructure & Support Team supporting and resolving issues relating to Stores, Head Office and the Warehouse

WHAT YOU’LL DO
Delight our Perfume people every day by resolving 1st and 2nd line support issues in a timely manner, escalating any unresolved issues and 3rd line support matters
Ensure logged tickets are being picked up and that all IT system queries are answered in a timely manner
Ensure the daily checklist is regularly completed and monitored
Providing out of hours support for Stores, Head Office and Warehouse on a rota basis

WHAT YOU’LL BRING
A passion for IT and a drive to solve PC issues
Love being busy and supporting employees
A proactive approach to work

WHAT YOU’LL GAIN
Hybrid Working! 3 days office and 2 days off-site
Discretionary Bonus – We love to share our success with you! 
Access to our ‘Benefits Bottled’ platform full of scentsational benefits
Buy & Sell Holiday scheme, Life Assurance, and beneficiary’s programme
30% staff discount, as well as discounts at Superdrug and Three Mobile
Round the clock support from our partnership with RetailTrust
Cycle to work scheme for those who don’t mind riding up the hills of High Wycombe
25 days holiday plus bank holidays with the option to buy additional days

OUR HIRING PROCESS
You find or get sent this job advert, read it, and feel like you’re the perfect person.
You send in your application to let us know you’re interested.
We see your application, get excited, and give you a call.
You’ll meet us twice, and we’ll get to know each other
You’ll begin your journey with us and let everyone know how great your new job is.

“We’re a sociable bunch of down-to-earth people, who enjoy our work and each other’s company”


Interested in a career at The Perfume Shop? Apply today! 

Agencies: We are not accepting speculative CV’s or profiles and kindly request that you refrain from contacting us.  

The Perfume Shop does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground, including but not limited to race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by law or prohibited by Company policy. The Perfume Shop is committed to a healthy, safe and inviting work environment where harassment of any kind will not be tolerated.


 

Location

Cypress House,Coronation Road,Cressex Business Park,HIGH WYCOMBE,HP12 3SU

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By joining us, you will be part of More than just a health and beauty retail group. You’ll become part of an organisation which is well-recognised all over the world.

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