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Community Executive

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COMMUNITY EXECUTIVE | HIGH WYCOMBE

We’re looking for a wonderful Community Executive to join our Customer Experience team and play a key role in ensuring The Perfume Shop is at the forefront of the retail industry.

You’ll help to build our growing online community, taking responsibility for managing all reviews from customers.

WHAT YOU’LL DO

  • Manage the relationships with review sites such as Trustpilot whilst exploring if there are any other ways we should be gathering feedback from our customers.
  • Being accountable for reviewing and efficiently responding to customer online reviews.
  • Collaborating with the eCommerce team to ensure reviews are displayed accurately, to build and maintain customer confidence and to grow our online community.
  • Create reports for up-to-date feedback, giving key insights to the rest of your team, suggesting ways to innovate and drive improvement.
  • Support your wider team to ensure our business pages are reflecting our values and tone of voice.

WHAT YOU’LL BRING

  • A level of calmness that can deal with customer reviews and queries, with previous experience working in a retail business or environment.
  • A willingness to create a positive online community around The Perfume Shop.
  • Passion towards customer satisfaction, making them happy and delivering a great customer experience.
  • Strong organisational and prioritisation skills with the ability to multitask, as well as accuracy and attention to detail always.
  • Knowledge of Trustpilot, Feefo or similar platforms and previous experience within a busy Customer Service Team.
  • Strong communication skills both written and verbal as well as analytical skills to run and analyse reports.

WHAT YOU’LL GAIN

  • Hybrid Working! 3 days office and 2 days off-site.
  • Discretionary Bonus – We love to share our success with you! 
  • Access to our ‘Benefits Bottled’ platform full of scentsational benefits.
  • Buy & Sell Holiday scheme, Life Assurance, and beneficiary’s programme.
  • 30% staff discount, as well as discounts at Superdrug and Three Mobile.
  • Round the clock support from our partnership with RetailTrust.
  • Cycle to work scheme for those who don’t mind riding up the hills of High Wycombe.
  • 25 days holiday plus bank holidays with the option to buy additional days.

OUR HIRING PROCESS

  1. You find or get sent this job advert, read it, and feel like you’re the perfect person.
  2. You send in your application to let us know you’re interested.
  3. We see your application, get excited, and give you a call.
  4. You’ll meet us twice, and we’ll get to know each other
  5. You’ll begin your journey with us and let everyone know how great your new job is.

“We’re a sociable bunch of down-to-earth people, who enjoy our work and each other’s company”

 

Agencies: We are not accepting speculative CV’s or profiles and kindly request that you refrain from contacting us.  

 

The Perfume Shop does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground, including but not limited to race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by law or prohibited by Company policy. The Perfume Shop is committed to a healthy, safe and inviting work environment where harassment of any kind will not be tolerated

 

Location

Cypress House,Coronation Road,Cressex Business Park,HIGH WYCOMBE,HP12 3SU

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